Shipping & Returns
We offer worldwide shipping with United States Postal Service. Please view order processing times in the following section. Prices vary on weight and will be calculated at checkout.U.S. Shipping
- Regular 2-5 business days once order is processed.
Priority 1-3 business days once order is processed.
- Regular 8-14 business days once order is processed.
- Priority 6-10 business days to many major markets once order is processed.
Each piece of Elma Lingerie main collection is handmade to order in California. Please allow 3-6 weeks for fulfillment depending on the size of your order. Processing time frame updates will be available in the announcement bar at the top of the homepage. For information on Elma Essentials processing time, please see below.
Alterations / Exchanges
We strive to make each and every customer happy with our products. If anything is unsatisfactory we can make alterations or remake the garment free of charge. To begin the exchange process follow the steps below:
Email email@example.com with your name, order number, and item you would like to exchange or have remade.
Garments must be returned in original condition with tags attached within 30 days of receipt.
Return shipping charges will be determined case by case.
If you simply change your mind about a product we can accept returns for store credit, minus the shipping cost. Just follow steps 1-3 above to initiate the return process.
*Rush ordering is available for an extra charge of $20 per item. Please email firstname.lastname@example.org to make arrangements.
Elma Essentials items are factory made in the USA. A small run has been produced for a limited time only. These items are in stock and will ship within 3 business days.
Returns / Exchanges
Elma Essential items are ready made so we can gladly accept returns and exchanges. If you are not satisfied with the item we can exchange it for a different color or size of an Elma Essentials item, or issue a full refund to your original form of payment less the shipping charges. To begin a return or exchange follow the instructions below.
Email email@example.com with your name, order number, and item you would like to exchange or return.
Original garment must be returned in original condition with tags attached within 30 days of receipt.
Return shipping charges will be deducted from your refund.
Elma Bespoke items are tailor made to each client from size and fit, to style, color, and fabric choice. Due to the customization of these garments they cannot be returned or exchanged. If you are not satisfied with the garments free alterations and minor changes to the design can be made.
Import / Tax Duties
International orders may be subject to import duties. The duties are determined by destination and value of the products. Elmshop.co is not responsible for any taxes or duties incurred.
Lost or Missing Parcels
Elmashop.co does not offer refunds for lost parcels. If you would like insurance on your parcel please contact us at firstname.lastname@example.org to make arrangements.
Still have questions? Email email@example.com for any inquiries you may have.